Product Information

What types of products does Men’s Wear House offer?
We specialize in sophisticated menswear including formal suits and tuxedos, casual jackets and pants, performance sportswear, dress shoes and loafers, accessories, and grooming products. Our collections cater to both professional settings and outdoor adventures.
Do you offer mix-and-match options?
Yes, we have a dedicated „Mix & Match“ category to help you create versatile wardrobe combinations that suit your personal style and various occasions.
What sizes are available for your clothing?
We offer a comprehensive range of sizes across all our categories, including specialized sizing for boys‘ suits and accessories. Specific size charts are available on each product page.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: Via EMS on orders over $50, delivered in 15-25 business days after dispatch
How long does order processing take?
Orders are processed within 1-2 business days before dispatch. You will receive tracking information once your order ships.
Do you ship worldwide?
Yes, we ship globally to style-conscious men worldwide. Please note that delivery to some remote areas in Asia and other select locations may not be available.
Can I track my order?
Absolutely. Once your order dispatches, we provide tracking information so you can monitor your package’s journey directly to your specified address.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with tags attached. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
How long do refunds take to process?
Refunds are processed within 5-7 business days after we receive your returned items. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Payment & Account

What payment methods do you accept?
To accommodate our international clientele, we accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

Customer Service

How can I contact customer service?
Our customer service team understands the time constraints and global lifestyle demands of our discerning clientele. You can reach us at:
Email: [email protected]
Address: 2550 Alpha Avenue, Jacksonville Beach, US 32250
What are your customer service response times?
We strive to respond to all inquiries within 24 hours during business days. For urgent matters regarding orders in transit, we prioritize these communications.

Need Further Assistance?

At Men’s Wear House, we’re committed to supporting your style journey every step of the way. Our team is dedicated to ensuring your experience matches the quality of our products.

Shop with confidence knowing we’ve streamlined our processes to serve your dynamic lifestyle.