At Men’s Wear House, we understand that true sophistication extends beyond our collections to every aspect of your shopping experience. Our shipping and returns policies are designed with the same attention to detail and commitment to excellence that defines our brand.
Shipping Information
Order Processing Time
We take 1-2 business days to process your order with the care and precision our discerning clientele expects. Each item is meticulously inspected and prepared for shipment to ensure it arrives in perfect condition.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after shipment | $12.95 |
| Free Shipping | EMS | 15-25 business days after shipment | Free on orders over $50 |
Returns & Exchanges Policy
We are committed to ensuring your complete satisfaction with every purchase from our curated collections. Our returns process reflects the same sophistication and attention to detail found in our products.
Policy Summary
- Returns and exchanges accepted within 15 days of delivery
- Items must be in original condition with all tags attached
- Refunds processed within 7-10 business days after return receipt
- Original shipping fees are non-refundable
Non-Returnable Items
To maintain our highest standards of hygiene and quality, the following items cannot be returned or exchanged:
- Cologne & Grooming Products: All fragrance and grooming items are final sale for health and safety reasons
- Clothing & Shoe Care Products: Opened maintenance and care products cannot be returned
- Personalized or Custom Items: Made-to-order products are excluded from returns
- Final Sale Items: Clearly marked clearance or final sale merchandise
Eligibility Requirements
To qualify for a return or exchange, your item must meet these refined standards:
- Return requested within 15 days of delivery date
- Item in original, unworn condition with all tags attached
- Original packaging included and in good condition
- Proof of purchase (order number or receipt) provided
Return & Exchange Process
1Submit Your Return Request
Complete our Return & Exchange Request Form and email it to our customer service team at [email protected] within 15 days of receiving your order.
2Receive Authorization & Instructions
Within 2 business days, you’ll receive a return authorization email with detailed instructions and a prepaid shipping label for your convenience.
3Package Your Items
Carefully pack the items in their original packaging, including all tags and documentation. Include a copy of your return authorization email.
4Ship Your Return
Use the provided shipping label and drop your package at any authorized DHL, FedEx, or EMS location. We recommend obtaining a receipt as proof of shipment.
5Processing & Refund
Once we receive and inspect your return (typically within 5-7 business days), we’ll process your refund or exchange. You’ll receive a confirmation email once completed.
Refund Information
| Payment Method | Refund Timeframe | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 7-10 business days after processing | Original payment method |
| PayPal | 3-5 business days after processing | Original PayPal account |
International Returns
International returns follow the same refined process. Customers are responsible for any customs duties or international shipping fees associated with returns, unless the return is due to our error.
Contact Our Customer Service Team
For questions about our shipping or returns policies, or for assistance with your return, please contact our dedicated customer service team:
Email: [email protected]
Address: 2550 Alpha Avenue, Jacksonville Beach, US 32250
Response Time: Within 2 business days
We appreciate your trust in Men’s Wear House and are committed to ensuring your complete satisfaction with every aspect of your shopping experience. Your elegance is our priority.